Last updated: January 2026

This Refund Policy describes the conditions under whichMassive Followers processes refunds and returns. By placing an order you accept this policy. We recommend reading it carefully before purchasing.

1. Nature of the service

Massive Followers offers digital social media marketing (SMM) services. Because these are digital services that begin processing automatically, refunds are subject to the conditions detailed below.

2. Balance added to the account

Funds added to your balance are intended for purchasing services within the platform. Balance loaded into the account is non-refundable, unless applicable law requires otherwise or there is a verifiable billing error.

3. Orders eligible for a refund

• Order not started: if an order has not begun processing, it can be canceled and refunded to your balance.
• Order not delivered: if the service is not fully delivered and cannot be completed, a full or partial refund (proportional to what was not delivered) will be issued to your balance.
• System failure: if a duplicate charge or a verifiable technical error causes an incorrect charge, we will refund the affected amount.

4. Orders NOT eligible for a refund

• Orders already completed or delivered according to the service description.
• Orders where the provided link/username was incorrect, private or was modified by the user after purchase.
• Performance drops after delivery when the service does not include a refill guarantee.
• Orders affected by third-party actions (for example, the social platform) beyond our control.

5. How to request a refund

To request a refund, open a support ticket indicating the order ID, the payment method and the reason for the request. Our team will review the case and respond as soon as possible.

6. Processing times

Refund requests are normally reviewed within 1 to 3 business days. Approved refunds are credited to your balance immediately. If a return to the original payment method is approved, the crediting time will depend on the payment provider (usually between 5 and 10 business days).

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly through support. Abusive or fraudulent chargebacks may result in account suspension.

8. Contact

For any refund inquiries, write to us at contactmassive@massivefollowers.net or open a ticket from your panel.